Terms & Conditions

Terms & Conditions

Thank you for shopping at Joky&Poky. These are the terms and conditions for:

https://www.jokyandpoky.com

(Hereinafter referred to as “Joky&Poky”, “we”, “us”, or “our”).

By accessing or using our website and purchasing products, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, and Refund Policy.

In these Terms, “you”, “user”, or “customer” refers to any person accessing or using the website.

1. ELIGIBILITY

You may use this website and purchase products only in compliance with all applicable laws and regulations.

There are no strict age restrictions for accessing the website; however, minors should use the website under the supervision of a parent or legal guardian.

By using this website, you confirm that:

  • You have the legal capacity to enter into a binding agreement
  • Your use does not violate any applicable laws

We reserve the right to refuse service or access to any user at our sole discretion.

2. ACCOUNT

When creating an account, you are responsible for maintaining the confidentiality of your login details.

You agree to:

  • Provide accurate and complete information
  • Notify us immediately of unauthorized use

We are not liable for any loss resulting from unauthorized account use.

You may request account deletion at any time by contacting us at:
info@jokyandpoky.com

We reserve the right to suspend or terminate accounts that violate these Terms.

3. COMMUNICATIONS

By providing your email address or phone number, you agree to receive:

  • Order updates
  • Customer service messages
  • Promotional offers (if applicable)

You can unsubscribe at any time via the link in emails or by contacting us.

4. ORDERS & PURCHASES

By placing an order, you agree to purchase products at the listed price.

All orders are subject to acceptance and availability. We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities per customer
  • Restrict orders by region

If an order is cancelled, you will receive a full refund.

5. PRICING

Prices are listed on the website and may change at any time.

Due to international operations, prices may fluctuate based on exchange rates.

In case of pricing errors, we reserve the right to:

  • Cancel the order
  • Offer you the option to confirm at the correct price

6. PAYMENTS

We accept payments via secure payment providers, including Shopify Payments.

Payment is charged at the time of purchase.

If your payment is declined:

  • The order will not be processed
  • No charge will be completed

We do not store your payment details.

7. SHIPPING 

Joky&Poky operates using the dropshipping model. This means:

  • Products are shipped directly from third-party suppliers
  • Shipping times may vary depending on location

We are not responsible for delays caused by:

  • Customs processing
  • International shipping carriers
  • External factors beyond our control

Customers are responsible for any applicable import duties or taxes.

8. PRODUCT INFORMATION

We strive to ensure accuracy, but we do not guarantee that:

  • Product descriptions are error-free
  • Colors appear exactly as shown (due to screen differences)

Minor variations may occur.

9. RETURNS & REFUNDS

We offer a 30-day return policy.

To be eligible:

  • Items must be unused and in original condition

Certain items may be excluded (e.g. sale items or hygiene-sensitive products).

For full details, please refer to our Refund Policy.

10. DISCLAIMER

Our products are intended for general use.

We are not liable for:

  • Misuse of products
  • Injuries resulting from improper use

Use of products for children should always be supervised.

11. INTELLECTUAL PROPERTY

All website content (including logos, images, text, and design) is owned by Joky&Poky or licensed to us.

You may not:

  • Copy
  • Reproduce
  • Distribute

without prior written permission.

12. PROHIBITED USE

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality
  • Attempt to access restricted systems

Violation may result in termination of access.

13. THIRD-PARTY SERVICES

Our website may include links to third-party services.

We are not responsible for:

  • Their content
  • Their policies
  • Their transactions

Use them at your own risk.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Joky&Poky is not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delays or failures beyond our control

Nothing in these Terms limits your rights under applicable consumer protection laws.

15. INDEMNIFICATION

You agree to indemnify and hold Joky&Poky harmless from any claims resulting from:

  • Your breach of these Terms
  • Your misuse of the website

16. CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the website means you accept any changes.

17. PRIVACY

Your personal data is handled according to our Privacy Policy.

18. GOVERNING LAW

These Terms are governed by the laws of Canada.

Any disputes will be resolved in accordance with applicable Canadian laws and regulations.

19. CONTACT

If you have questions about these Terms, please contact us:

Joky&Poky
Website: https://www.jokyandpoky.com
Email: info@jokyandpoky.com