Refund & Return Policy

At Joky&Poky, we want you to be satisfied with your purchase.

1. RETURN PERIOD

You have 30 days from the date of delivery to request a return.

2. ELIGIBILITY

To be eligible:

• Item must be unused
• In original condition
• In original packaging

3. NON-RETURNABLE ITEMS

Some items are not eligible for return, including:

• Sale items (if marked final sale)
• Hygiene-sensitive items

4. RETURN PROCESS

To initiate a return, contact:
info@jokyandpoky.com

Include:

• Order number
• Reason for return

5. REFUNDS

Once approved:

• Refunds are issued to original payment method
• Processing time: 5–10 business days

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective.

7. DAMAGED OR WRONG ITEMS

If you receive a defective or incorrect item, contact us within 48 hours.